Windows 11 Initialization Stuck at the Update Download Phase
I decided to write this article in the hope and with the conviction that it might be helpful to others.
The specific case is that of a Microsoft Surface Pro 12, just unboxed and ready for initialization.
I assume, however, that the case may have other applications, so here we are.
I turn it on, it asks me for the language, it asks me for the Wi-Fi network, and then it looks for updates. And it remains stuck forever at “Step 1 of 3” Downloading updates: 1%
I turn it off and on again at least 5 times, and I connect it to the power supply, just to rule out some kind of lock related to low battery. Nothing, nothing works. It stays stuck on that screen and there is nothing that works, there is no way to do anything other than turn it off and on… or maybe that’s not entirely true.
Luckily I remember that the key combination SHIFT+F10 (which obviously on the Surface is Fn+SHIFT+F10) unlocks the system and opens the command prompt (the CMD window).
From there I access the control panel by typing the string "start ms-settings:home" and pressing ENTER.
From the control panel I access the updates, I see them, I complete them manually, especially the last one, concerning the “Windows 11 25H2” update. After the last reboot, the system starts up again and no longer gets stuck at the update phase, so I can complete the initialization.
While writing this article I realized that (obviously) I could also have reset Windows Update
I could have forced the termination of the process by typing "taskkill /F /IM oobenetworkconnectionflow.exe" and ENTER to unlock the screen.
I could have restarted the services (if necessary): using the commands "net stop wuauserv" and "net start wuauserv" to reset Windows Update.
I probably could have launched explorer.exe to be able to control the PC, but since I hadn’t even chosen the user yet, I preferred not to do it.

